o9bat Privacy Policy

01 Introduction

o9bat ("we", "us") operates a trusted online gaming platform for users in Bangladesh. This privacy policy describes how we collect, use, and protect your personal information when you use our website or services.

By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy. We place the highest importance on your privacy and do not sell or share your information with third parties without authorisation.

This policy applies only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

02 What Information We Collect

We may collect the following types of information to provide our services and improve your experience:

A. Personally Identifiable Information

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Mobile number
• Current address

B. Financial Information

• Summary details of bKash, Nagad, Rocket, or bank accounts (full numbers are not stored)
• Transaction history and amounts
• Deposit and withdrawal records

C. Technical Information

• IP address and device identity
• Browser type and operating system
• Login time, session data, and usage patterns
• Information obtained from cookies and similar tracking technologies

D. Gaming Activity Information

• Play history, betting details, and results
• Bonus and promotion usage records
• Support chat logs and communication history

03 How Information Is Used

We use the information we collect for the following purposes:

• Creating, managing, and securing your account
• Completing the identity verification (KYC) process
• Processing deposits and withdrawals
• Managing bonuses, promotions, and VIP benefits
• Preventing fraud, money laundering, and irregular activity
• Providing 24/7 customer support in Bengali
• Improving platform performance and user experience
• Meeting legal obligations
• Implementing responsible gaming policies

With your consent, we may notify you about promotional messages or offers. You may withdraw this consent at any time.

04 Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

Types of Cookies

• Essential Cookies: Required for login sessions and security; the platform cannot function properly without them.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Used to understand which parts of the site are used most.

You can disable cookies in your browser settings. However, this may limit some features of the platform.

05 Sharing Information with Third Parties

o9bat does not sell your personal information. Your information is not shared with third parties except in the limited circumstances described below:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Information may be shared with technology partners required to operate the platform, under confidentiality agreements.
• Legal Obligations: Information may be provided to regulatory authorities as required by a court order or applicable law.
• Fraud Prevention: Relevant information may be used to maintain security and prevent illegal activity.

All third-party partners are contractually bound to comply with our specified privacy standards.

06 Data Security

Protecting your information is our top priority. We have implemented industry-standard security measures:

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Financial information is stored using advanced encryption methods.
• Two-factor verification is in place to prevent unauthorised access to accounts.
• Suspicious logins or activity are automatically detected and blocked.
• Our servers and databases undergo regular security testing.
• Staff are given access only to the information necessary for their role.

However, no method on the internet is completely secure. We ensure our best efforts, but we cannot guarantee complete security in the event of an unforeseen incident.

07 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Information for active accounts is retained for the entire duration the account remains open.
• Financial transaction records may be retained for a specified period after account closure in accordance with applicable legal requirements.
• Technical logs and session data are generally retained for a short period.
• Information related to fraud or disputes may be kept until the matter is resolved.

08 Your Rights

As a user of our platform, you have the following rights:

• Access: You have the right to know what information we hold about you.
• Right to Rectification: You may contact us to correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Withdrawal of Consent: You may withdraw consent given for marketing communications at any time.
• Data Portability: You may request certain information in a structured, machine-readable format.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat service.

09 Protection of Minors

o9bat provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

We carry out an age verification process at the time of registration. If we become aware that a minor has used our platform, we will close their account and delete all associated information.

If you believe a minor has created an account on our platform, please notify us immediately at [email protected].

10 Changes to the Policy

We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and clearly announce it on the website.

If you continue to use our platform after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, please contact us through the contact details listed below.