🛡️ Safe Gaming Policy

Responsible Gaming at o9bat — Your safety is our priority

o9bat believes gaming should be a source of fun — not problems. Our responsible gaming tools and guidelines are here to help keep you safe and well.

Our Protection Tools

Set Deposit Limits

You can set daily, weekly or monthly deposit limits. Once a limit is set it takes effect immediately, and increasing it requires a 7-day waiting period.

Time-Out

Want to take a short break? Set a time-out from 24 hours up to 30 days. During this period no betting or deposit activity will be possible on your account.

Self-Exclusion

Choose self-exclusion for a longer break — close your account for a minimum of 6 months or permanently. This cannot be reversed while it is active.

Bet Limit Controls

Decide in advance the maximum amount you want to wager in each session. Setting a bet limit significantly reduces the risk of excessive losses.

24/7 Support

If you have any concerns about gaming, our Bengali-speaking live chat support is always available. Reach out any time — we will help without judgement.

Reality Check

During a gaming session, our reality-check notification reminds you how long you have been playing — keeping you aware and in control.

21+

o9bat is for players aged 21 and above only. An account cannot be opened without age verification.

Age Limits and Protection of Minors

o9bat holds a firm policy — online gaming is for adults only. In the context of Bangladesh, we do not allow anyone under the age of 21 to access our platform.

Age is verified at registration. If an adult suspects that a minor in their household may be accessing the platform, please contact us immediately.

  • Age verification is mandatory to create an account
  • Recommended use of parental control software
  • Any underage account found is closed immediately
  • Keep your password private to protect your family

Warning Signs of Problematic Gaming

If you notice the following signs, it is important to take a break and seek help.

Financial Warning Signs

  • Wagering more money than you can afford
  • Placing larger bets to try to recover losses
  • Playing with borrowed money or money taken secretly from family
  • Spending on gaming instead of bills, rent or essential expenses

Behavioural Warning Signs

  • Lying or hiding the truth about gaming
  • Withdrawing from family and friends
  • Feeling restless or irritable when unable to play
  • Repeatedly trying to stop but being unable to

How to Set Up Self-Exclusion

01

Log In to Your Account

Log in to your o9bat account and go to Settings.

02

Select Responsible Gaming

Open the "Responsible Gaming" menu.

03

Choose Your Period

Select 6 months, 1 year or permanent closure — whichever period suits you.

04

Confirm

Confirm your self-exclusion via live chat or email — it will take effect immediately.

Important Information About Self-Exclusion

While self-exclusion is active, you will not be able to log in, bet or deposit on your account. If you wish to reactivate after the period ends, you will need to wait 7 days and then apply via live chat. Our team will carry out a brief assessment with you.

Remember — taking a break is not a sign of weakness; it is proof that you are being responsible towards yourself. o9bat will be with you.

Detailed Guidelines for Responsible Gaming

Is Gaming Right for You?

The core principle of responsible gaming at o9bat is that gaming should always be for entertainment purposes, not as a source of income. For those who play occasionally for fun and stick to a budget within their means, it can be an enjoyable experience.

If you feel that gaming is negatively affecting your family relationships, career or financial situation, please seek help.

Tips for Building Healthy Gaming Habits

  • Set your budget before you play and do not go beyond that limit
  • Set a time limit for each gaming session
  • Do not try to chase losses after a loss by playing on impulse
  • Do not game when you are stressed or feeling low
  • Take regular breaks and spend time with your family
  • Never game under the influence of alcohol or drugs
  • Do not think of gaming as an alternative source of income

About Deposit and Withdrawal Limits

The minimum deposit amount at o9bat is ৳500 and the minimum withdrawal amount is ৳1,000. You can set a lower personal limit if you wish. Once set, a limit takes effect immediately — reducing it is instant, but increasing it requires a 7-day wait, which helps prevent impulsive decisions.

Information for Family and Loved Ones

If someone close to you is showing signs of problematic gaming, talk to them calmly. Offer support without judgement. Contact us if needed — we also provide guidance to family members.

Our Commitment

o9bat is committed to ensuring a safe and trustworthy gaming environment. SSL encryption, fair play policies and transparent transaction processes are our foundation. Keeping responsible gaming tools always free and accessible is our priority.

Contact Us to Get Help

Our team is here for you whatever the issue. Reach out through any of the channels below.

24/7 Live Chat

Speak directly with our support team in Bengali. We are ready at any time of day, for any question.

Email Support

Email us about any responsible gaming matter: [email protected]

Frequently Asked Questions

Log in to your account and go to the "Responsible Gaming" option in the Settings menu. From there, select your preferred self-exclusion period. Alternatively, you can live chat with us or email [email protected] and our team will assist you.

Yes, reducing your deposit limit takes effect immediately. However, if you want to increase the limit, you will need to wait 7 days — this is in place to prevent impulsive decisions.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account becomes active again automatically. Self-exclusion is a longer-term step — a minimum of 6 months up to a permanent closure, and it cannot be reversed before the period ends.

No. o9bat is for people aged 21 and above only. Age is verified during registration and any underage account is closed immediately.

Contact o9bat's 24/7 live chat directly to speak in Bengali, or email [email protected]. Our trained team will help you with self-exclusion, deposit limits or any other tools. You can also reach out to Kaan Pete Roi for mental health support in Bangladesh.

A reality check is an automatic notification that appears after a set amount of time during your gaming session — reminding you how long you have been playing and how much you have spent. It helps you make informed decisions. You can customise the notification interval from Settings.

Enjoy o9bat Responsibly

Visit our games, FAQ or support page — for a safe and enjoyable gaming experience.

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